1. What do I do if my debit card becomes lost or stolen?

Call Winter Park National Bank at 407-853-7100 to resolve issues regarding lost or stolen bank cards, information or materials. If you need to report a lost or stolen debit card after our business hours, call 888-297-3416.

You can report your card lost or stolen within the mobile banking app by selecting the account attached to your debit card and then selecting Manage Cards. Choose the card that is lost or stolen and select Report Lost/Stolen. Additionally, you can click on the Settings tab within online banking, choose the ATM/Debit Card tab, click on the Lost/Stolen button for the card and hit submit.

2. I received a phone call from the Fraud Service Center. What does this mean?

If you are contacted by the Fraud Service Center regarding transactions on your account(s) with us, call the Fraud Service Center at 1-855-293-2456 or contact Winter Park National Bank at 407-853-7100.

3. What is Winter Park National Bank’s routing number?

Winter Park National Bank’s routing number is 063116834.

4. How can I check my account balance?

To check your account balance, log in to your online banking or open your Winter Park National Bank app on your smartphone or tablet. You can also come to our branch to speak to one of our dedicated bankers about the status of your account.

5. How do I get a copy of a check?

Check images are available via online banking or upon request at our branch.

6. How do I retrieve a lost username or password?

You can reset or retrieve your login information through online banking. If you experience any issues while trying to access your account, please contact your Winter Park National Bank team.

7. What should I do if there is an error on my bank statement?

It’s important that you understand your spending and feel in control of your finances. So, if you ever have questions about your bank statement, we want to make sure you get the clarity you deserve. Contact your Winter Park National Bank team at 407-853-7100 or visit our branch to resolve any issues regarding your monthly statement.

8. What do I do if I think my identity has been stolen?

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